Shipping Policy | Urban Smoke TX
Shipping Policy
Urban Smoke TX ships vaping products, e-liquids, hardware, and accessories throughout the United States in full compliance with federal law. Please review our shipping policies carefully before placing an order.
Shipping Destinations
We currently ship to addresses within the 50 United States. We do not ship to:
- International addresses (including Canada and Mexico)
- US territories with vaping restrictions (check your local laws)
- APO/FPO addresses (military bases) for ENDS products
- PO Boxes for orders requiring adult signature
We reserve the right to cancel orders to any state, county, or municipality where the shipment of vaping products is prohibited by law. It is your responsibility to verify that vaping products are legal in your jurisdiction before ordering.
Shipping Methods & Timeframes
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping (UPS/FedEx Ground) | 5-7 business days | Calculated at checkout |
| Expedited Shipping (UPS/FedEx 2-Day) | 2-3 business days | Calculated at checkout |
| Express Shipping (UPS/FedEx Overnight) | 1-2 business days | Calculated at checkout |
Note: Delivery times are estimates and begin after order processing and age verification are complete. We are not responsible for carrier delays due to weather, high volume, or other factors beyond our control.
Order Processing Time
- Orders are typically processed within 1-2 business days (Monday–Friday, excluding holidays).
- Orders requiring manual age verification may experience additional processing time until verification is complete.
- Orders placed after 2:00 PM CST may not be processed until the next business day.
- Orders placed on weekends or holidays will be processed on the next business day.
PACT Act & Adult Signature Requirement
Under the Preventing All Cigarette Trafficking (PACT) Act, as amended December 2020, all shipments of electronic nicotine delivery systems (ENDS) must:
- Be delivered by a private carrier (UPS, FedEx, DHL) that verifies adult signature
- Require the recipient to present a valid government-issued photo ID proving they are 21 or older
- Not be delivered to PO Boxes or through USPS (USPS is prohibited from shipping ENDS products to residential addresses)
What This Means for You:
- Someone 21 or older must be present to sign for the package
- The delivery driver will scan or record your ID
- The package will NOT be left at your door, with a neighbor, or in a mailbox
- If no one is available to sign, the carrier will attempt redelivery or hold the package at a local facility
Failed Delivery Attempts
If delivery fails because no one 21+ is available to sign:
- The carrier will typically attempt delivery 3 times
- After failed attempts, the package may be held at a local carrier facility for pickup
- If not picked up within the carrier’s holding period (usually 5-7 days), the package will be returned to us
- You will be responsible for additional shipping charges to reship the package, or we may issue a refund minus original and return shipping costs
Shipping Costs
- Shipping costs are calculated at checkout based on your delivery address, package weight, and selected shipping method.
- We offer free standard shipping on orders over [YOUR FREE SHIPPING THRESHOLD, e.g., $75] within the continental United States.
- Free shipping does not apply to expedited or express shipping methods.
- Shipping costs are non-refundable unless the return is due to our error.
Order Tracking
Once your order ships, you will receive an email with a tracking number and a link to track your package. You can also track your order by logging into your account on our Site.
Address Accuracy
You are responsible for providing an accurate, complete shipping address. We are not responsible for:
- Orders shipped to incorrectly provided addresses
- Orders delayed or returned due to incomplete or inaccurate addresses
- Additional shipping charges incurred due to address corrections
Please double-check your shipping address before completing your order. If you notice an error after placing an order, contact us immediately at [support@urbansmoketx.com]. We cannot guarantee address changes after an order has been processed.
Lost or Stolen Packages
- Once the carrier marks a package as “delivered,” Urban Smoke TX is not responsible for lost or stolen packages.
- If your package shows as delivered but you have not received it, contact the carrier immediately to file a claim.
- We will assist you in communicating with the carrier, but we cannot issue refunds for packages confirmed as delivered by the carrier.
- For high-value orders, we recommend requiring delivery to a secure location or using a carrier hold for pickup.
Damaged in Transit
If your package arrives visibly damaged:
- Take photos of the damaged packaging before opening.
- Document any damaged items with photos.
- Contact us within 48 hours at [support@urbansmoketx.com] with your order number and photos.
- We will file a claim with the carrier and arrange a replacement or refund.
Hazardous Materials Shipping
Lithium-ion batteries are classified as hazardous materials for shipping purposes. Orders containing batteries may be subject to:
- Additional shipping restrictions
- Limited shipping methods (ground shipping only for large batteries)
- Special packaging requirements
These restrictions are imposed by the carrier and DOT regulations, not Urban Smoke TX.
Shipping Restrictions by State
Vaping laws vary by state and are subject to change. As of our last update, the following states have significant restrictions that may affect shipping:
- [Update this list based on current laws — e.g., Massachusetts, New York, Rhode Island, etc. have or have had flavor bans or shipping restrictions]
We monitor state laws and will cancel orders to jurisdictions where we cannot legally ship. If you are unsure about your state’s laws, contact us before ordering.