FDA Compliance | Urban Smoke TX
Product Warranty Policy
At Urban Smoke TX, we stand behind the quality of every product we sell. This warranty policy outlines your rights and our commitments regarding defective, faulty, or damaged products.
Your Statutory Rights
Under the Magnuson-Moss Warranty Act and applicable state consumer protection laws, including the Texas Deceptive Trade Practices Act (DTPA), you have rights when purchasing goods from Urban Smoke TX. Products must be:
- Of merchantable quality
- Fit for their ordinary purpose
- As described on our website and packaging
These statutory rights are in addition to any express warranty we provide and cannot be excluded or limited.
Warranty Coverage by Product Category
| Product Category | Warranty Period | What Is Covered |
|---|---|---|
| Vape Mods & Kits (electronic hardware) | 90 days from delivery | Manufacturing defects, electrical faults, chipset failures, button malfunctions, charging port defects |
| Batteries (18650, 21700, internal) | 30 days from delivery | Manufacturing defects, failure to hold charge, physical defects present at delivery |
| Tanks, RDAs, RTAs, RDTAs | 30 days from delivery | Manufacturing defects, threading issues, glass cracks at delivery, leaking due to factory defects |
| Coils, Pods, Atomizers | Dead on Arrival (DOA) only | Must report within 48 hours of delivery. Manufacturing defects only. |
| E-Liquids | Not applicable | See Returns & Refunds policy below |
| Chargers, Cases, Drip Tips, Accessories | 30 days from delivery | Manufacturing defects, failure to function as intended |
| Disposable Vapes | DOA only | Must report within 48 hours of delivery. Device will not activate or charge. |
What Our Warranty Covers
Our warranty covers manufacturing defects and faults that occur under normal, intended use, including but not limited to:
- Device powers on but fails to fire or charge properly
- Firing button sticks, fails to respond, or fires autonomously
- Display screen malfunctions, shows errors, or fails to illuminate
- USB charging port becomes loose, damaged, or non-functional
- Battery fails to hold charge or exhibits abnormal swelling (within warranty period)
- Tank leaks due to factory defects in O-rings, seals, or threading (not user error)
- Tank glass arrives cracked or shattered
What Our Warranty Does NOT Cover
Warranty coverage does not extend to damage caused by user error, misuse, or normal wear and tear, including:
- Accidental drops, impacts, cracks, or physical damage
- Water damage, liquid ingress, or exposure to moisture
- Use of incompatible chargers, cables, or power sources
- Overcharging, over-discharging, or improper battery handling and storage
- Normal coil degradation, gunking, or burnt taste (coils are consumable items)
- Cosmetic wear, scratches, paint chipping, or finish degradation
- Tampering, unauthorized disassembly, modification, or repair attempts
- Use of non-compatible, counterfeit, or third-party parts, tanks, or coils
- Failure to follow manufacturer instructions, user manuals, or safety guidelines
- Damage caused by using the device outside recommended wattage/temperature ranges
- Lost or stolen products
How to File a Warranty Claim
Follow these steps to initiate a warranty claim:
Step 1: Contact Us Email [support@urbansmoketx.com] within the applicable warranty period. Include:
- Your order number
- Full name and shipping address
- Product name, brand, and model
- Detailed description of the defect or malfunction
- Photos or video clearly demonstrating the issue (strongly recommended)
Step 2: Troubleshooting Our support team may ask you to perform basic troubleshooting steps (e.g., trying a different coil, checking battery orientation, updating firmware). This helps us determine whether the issue is a true defect or a user-fixable problem.
Step 3: Return Authorization If the issue is confirmed as a warranty defect, we will issue a Return Merchandise Authorization (RMA) number and provide a prepaid shipping label for domestic returns. Do not return products without an RMA number — unauthorized returns will be refused.
Step 4: Inspection & Resolution Once we receive the returned item, our team will inspect it within 3-5 business days. We will then offer one of the following resolutions:
- Replacement: We will ship an identical or equivalent replacement product at no cost to you.
- Repair: If the defect is repairable and cost-effective, we will repair the product.
- Store Credit: If replacement or repair is not feasible, we will issue store credit equal to the original purchase price.
- Refund: At our discretion, we may issue a refund to the original payment method.
Important Warranty Notes
- Warranty replacements do not extend the original warranty period.
- If a replacement product is no longer available, we will offer a comparable alternative or store credit.
- Products purchased on clearance, as “final sale,” or marked “as-is” are not covered by warranty unless explicitly stated otherwise.
- Warranty claims must be initiated by the original purchaser. We do not honor warranty claims from secondary buyers or gift recipients without original order verification.